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## Frequently-asked questions

To make this section easier to use, the questions are separated into the following categories:

| • | See "General "

| • | See "Screen Capture"

| • | See "Clock Editor"

| • | See "Device Information"

| • | See "Distribution List"

| • | See "Device Host drawer"

### General

### Q: What can I do when the software shows the wrong devices in the window?

You can do either of the following:

| • | Click Refresh.

| • | Disconnect the TI Connectivity Cable(s) from the computer and then reconnect them.

| • | It is important that the graphing calculator is turned on.

### Q: How do I send a photo or picture to the TI‑84 Plus C Silver Edition graphing calculator?

| • | See "Working with TI‑84 Plus C Silver Edition Image screens".

| • | Drag your picture to the Device Explorer from your desktop when the TI‑84 Plus C Silver Edition graphing calculator is connected.

### Q: What types of files can I open with TI Device Explorer?

A: You can open any data variable file, including matrices, text, list, program, string, group, and number files.

### Q: What is the difference between merged and normal view?

A: In merged view, TI Device Explorer contains a merged list of the files for all connected devices. In normal view, TI Device Explorer sorts the files by connected device.

### Q: I have trouble getting my TI Presenter to appear in the device directory. How can I fix this?

A: Try the following:

| 1. | Disconnect the TI Connectivity Cable from both the TI Presenter and the computer.

| 2. | Connect the TI Connectivity Cable to the TI Presenter.

| 3. | Connect the TI Connectivity Cable to the computer.

You may need to do this several times to get the TI Presenter to appear in the device directory.

### Q: Why can’t I open TI Device Explorer by clicking the icon at the bottom of the screen?

A: You have minimized the TI Device Explorer window. Click its minimized icon to open TI Device Explorer.

### Q: How can I find out if my file downloaded/uploaded correctly?

A: In the TI Device Explorer menu bar, click Window > History to open the History window. If your file downloads/uploads correctly, a blue check mark appears. If your file does not transfer correctly, a yellow exclamation point appears with an explanation.

### Q: Why doesn’t TI Device Explorer show all of the files on my TI‑82 / TI‑85 device?

A: The TI‑82 and TI‑85 devices do not support a directory. The only files TI Device Explorer shows for these devices are Screen and VarLink.

### Q: Why does the file I sent to my device contain missing or inaccurate data?

A: The file you sent contains unsupported characters.

### Q: When I try to create a backup folder on my hard drive, the process stalls and I have to force quit TI Device Explorer. What causes this and how do I fix it?

A: The device has an older operating system. If you update the operating system, you should no longer have this problem.

### Screen Capture

### Q: Why does my screen capture appear distorted?

A: The device you tried to capture a screen for is not connected (or is improperly connected) to your computer. Reconnect your device to the computer, click Refresh in the TI Device Explorer window, and try again.

### Q: Why does the Screen Capture window show a question mark instead of a screen capture?

A: The device you tried to capture a screen for is not connected (or is improperly connected) to your computer. Reconnect your device to the computer, click Refresh in the TI Device Explorer window, and try again.

### Q: Why can I not see all of the screens I captured in merged view?

A: The window is not big enough. Click Expand or click the Arrows .

### Q: Can I add a border to my captured screen?

A: Yes. You can add a border to an image captured in normal view. Click Draw Border before you copy or save the captured screen.

### Clock Editor

### Q: Why doesn’t TI Device Explorer have a clock option for my TI‑89/TI‑92 Plus device?

A: Your device has a hardware version of 1.0 and/or an operating system of 2.08 or lower. TI‑89/TI‑92 Plus devices with hardware version 1.0 and/or operating systems 2.08 or lower do not support the clock feature.

### Q: Can I send just one Clock Editor field to my device?

A: No. When you send a Clock Editor field (such as date or time) to your device, the software sends all the other fields as well. Make sure the other fields are correct before you send a new setting to your device.

### Q: What date formats can I choose from?

A: You can choose any of the following formats: mm/dd/yy, dd/mm/yy, mm.dd.yy, dd.mm.yy, yy.mm.dd, mm-dd-yy, dd-mm-yy, yy-mm-dd.

Note: Some devices may not have all of these options.

### Q: What is the difference between a 12-hour clock and a 24-hour clock?

A: A 12-hour clock gives the time as AM/PM. For example, the time reads 6:30 AM in the morning and 6:30 PM at night. A 24-hour clock gives military time. For example, the time reads 6:30 in the morning and 18:30 at night.

### Device Information

### Q: Can I save the device information as a file?

A: No, TI Device Explorer does not let you save device information as a file.

### Distribution List

### Q: What is a distribution list?

A: A distribution list is simply a way to locate devices. Each distribution list contains a set of search criteria that TI Device Explorer uses to determine which connected devices to show in the window.

### Q: Why are the distribution lists I created not in the distribution list drawer?

A: You may have restored the distribution lists. When you restore distribution lists, TI Device Explorer removes any distribution lists you created.

### Q: Can I change my distribution list after I create it?

A: Yes. You can change both normal and dynamic distribution lists. Double-click the distribution list you want to change, make the changes in the window, and click Done.

### Device Host drawer

### Q: What can I use the Device Host drawer to do?

A: With the Device Hosts drawer, you can connect yourself to the devices of other people with TI Connect™ software. Connecting yourself to the devices of other people or a classroom set of calculators lets you find information on their devices and share information, files, and data with them.

### Q: Why can’t I connect to other users in the Device Host drawer?

A: There are several reasons why this may happen:

| • | The user with whom you want to connect is not running TI Connect Manager.

| • | You do not have Remote Apple Event Sharing turned on.

| • | You are not using the correct user name and/or password.

### Q: Can I connect to someone who is not in my local area network?

A: Yes. To connect with someone who is not in your local area network, you must create a device host for them.(See "Creating device host groups".)

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