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## Frequently-asked questions

### Q: Are there any devices that TI Software Update cannot update?

A: Yes. TI Software Update cannot update the following devices: TI‑82, TI‑83, TI‑85, TI‑86, TI‑92, CBL™, CBL™ 2, CBR™, LabPro®, or TI Presenter™.

### Q: Can I change the computer location where the software downloads the updates?

A: Yes. You can change the location under Preferences. (See Setting the download location.)

### Q: Can I back up my device in TI Software Update?

A: No. You must use TI Device Explorer to back up your device.

### Q: Can I cancel an update?

A: Yes. You can cancel an update in any of the following ways:

| • | In the Login dialog, click Cancel.

| • | In the License Agreement window, click Disagree.

| • | In the TI Software Update window, click Cancel.

### Q: Can I download all available device updates at once?

A: Yes. In normal view, click the box by the device and then click Update > Update Checked Items.

Note: TI Software Update lists all available free applications for your device. If you choose this option, TI Software Update downloads files that you may not want or need. To download updates only for files currently on your device, click View > Hide Free Updates before you download the updates.

### Q: How can I determine why an update failed?

Open the log. The log shows the progress of any update and any errors that occurred during the update. (See Showing and hiding the log.)

### Q: How many applications can I update at a time?

A: You can update as many applications as the Device Updates window shows.

### Q: Is there any way for me to view only the device files that need updates?

A: TI Software Update cannot distinguish between free applications that need updates and those that do not. However, it can make this distinction for operating systems and purchased applications. To view only operating systems and purchased applications, click View > Hide Free Updates.

### Q: What does the blue exclamation point symbol mean?

A: This symbol indicates an operating system that you need to download. You must have the most recent operating system to download applications.

### Q: What does the green check mark symbol mean?

A: This symbol indicates a successful update.

### Q: What should I do if TI Software Update does not show the connected device(s)?

A: Disconnect the TI Connectivity Cable(s) from the computer and then reconnect them. If TI Software Update still does not show the device, quit TI Software Update and then open it again.

### Q: Where are the software update files I downloaded to my desktop?

A: The software update files should be on your desktop. To see them, you may need to click the desktop.

### Q: Why are there no free applications in the Device Updates window?

A: TI Software Update is set to hide updates for free applications. (See Showing and hiding free device software.)

### Q: Why are my connected devices grayed out?

A: The devices are grayed out because they are not supported by TI Software Update.

### Q: Why is my connected device not in the TI Software Update window?

A: There are two reasons why this might happen:

| • | The TI Connectivity Cable is not connected correctly or needs to be reconnected. Check the connection to the device and computer.

| • | You connected the device after you opened TI Software Update. Click Refresh .

### Q: Why does TI Software Update not remove downloaded free applications when I click refresh?

A: TI Software Update lists all available free applications for the connected device, even if you have downloaded them.

### Q: Why does TI Software Update list more updatable files than I have on my device?

A: TI Software Update lists all available free applications for the connected device. This means that it includes both files currently on your device and files that you have not yet acquired.

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