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## Error messages

Error Message | Possible causes or solutions
This screen could not be retrieved. | TI Device Explorer cannot capture the screen from your device. Make sure TI Connectivity Cable is securely connected to the device and computer, refresh the TI Device Explorer window, and then try again.
The device device name got an error while trying to refresh. Please check the connections. | This may be caused by either of the following:
| • | The device is not connected properly. Check to make sure your device is properly connected and then try again.
| • | The device has an older operating system. Update the device operating system and try again.
TI Communication Manager quit. Would you like to restart it or quit TI Device Explorer? | An error occurred during the communication process. To relaunch TI Device Explorer, click Launch.
The clock could not be updated. | TI Device Explorer cannot update the clock for the specified device. Make sure TI Connectivity Cable is securely connected to the device and computer, refresh the TI Device Explorer window, and then try again.

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